This policy covers the Frame Foundry website and orders with Pacific Front Desk LLC dba Frame Foundry.
What we collect
- Quote form: your name, email, optional phone number, delivery ZIP code, and what you tell us about your budget, games and preferences.
- Orders: your delivery address, payment records (card details are handled by our payment processor; we never see or store the full card number), and the parts list and serial numbers of your PC for warranty claims.
- Chat: the messages you type into the website's AI chat, and any contact details you choose to share there.
- Emails and messages you send us.
What this website does not do
No analytics, no advertising trackers, no cookies set by us. The site is hosted on Netlify, which may keep standard server logs (such as IP addresses) for security - see Netlify's privacy policy. The chat keeps your conversation only in your own browser tab until you close it. Stripe's checkout page, if you buy a build, sets its own cookies for fraud prevention.
Who else handles your data
- Netlify hosts the site and receives the quote form (Netlify Forms), then emails it to us.
- Anthropic provides the AI model behind the chat; your chat messages are sent to it to generate replies. We do not use chat messages to train any AI model.
- Slack is where we receive notifications about new quote requests, chat leads and orders.
- Google Workspace is our email provider and stores our correspondence.
- Stripe processes card payments; we never see or store your full card number.
- Manufacturers, when we register parts or make a warranty claim for you (part serial numbers, and your name if they require it).
We do not sell or share your personal information for advertising, and we never have.
How long we keep it
Quote requests that do not become orders: up to 2 years, so we can follow up once if you asked us to. Orders: as long as tax and warranty records require (generally up to 7 years).
Your rights
You can ask us to show you, correct or delete what we hold about you, and California residents have further rights under the California Consumer Privacy Act (CCPA). Email hello@framefoundrypc.com and we will reply within 30 days. Some records (such as invoices) must be kept by law even after a deletion request.
Children
Many of our PCs are for kids, but orders are placed by adults. We do not knowingly collect personal information from children under 13. When we set up parental controls, we do not keep the child's account passwords.
Changes
If this policy changes, the date at the top changes too.